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Robeson Community College
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Medical Office Occupations




The Medical Administrative Assistant Program prepares students to be able to perform vital administrative duties of the front and back office at a medical facility. Topics covered in this class is as follows:

  • Providing Excellent Patient Care through Strong Customer Service Skills
  • Basic Office Accounting
  • Accepting and Applying Payments
  • Health Insurance Billing
  • Introduction to Medical Coding

Governmental policies and procedures play a vital role in efficiently managing medical offices, so students will learn regulations in the areas of OSHA, HIPPA, DEA, and CLIA. Certification as a Medical Administrative Assistant is a great way to demonstrate knowledge and commitment to having a successful career in this field of study. The National Healthcareer Association (NHA) is the accrediting agency for the certification. Students who successfully pass this course will be eligible to take the exam Certified Medical Administrative Assistant, which is a national certification. This certification is accepted at hospitals throughout the state of NC. Obtaining this certification will open many doors of opportunity throughout a student’s career. The cost of the exam and books are not included in the registration fee.  For more information, please call (910) 272-3604.

COST:              $180.oo Registration Fee + $5.00 Technology Fee + $2.00 Access Fee = $187.00

Dates:              January 8, 2024 – May 14, 2024

Days:               Mondays & Tuesdays

Times:             5:30 pm – 9:00 pm

Class Format:  Face-to-Face, Online and Labs

Please contact the bookstore at 910.272.3520 for required textbook information and cost.


This course prepares students for a broad range of skills that make medical assistants versatile and valuable to any healthcare team. Students will learn skills to perform duties from the front office to the back office. Core topics include principles of allied health, anatomy & physiology, medical terminology, medical assistant office procedures, pharmacology. clinical lab procedures & phlebotomy, clinical procedures, medical law & ethics and communications, advanced laboratory procedures & minor medical office surgeries. This course requires students to participate in a clinical externship. Upon completion, the student will have the knowledge to sit for industry-recognized certifications.

Preregistration and payment is required one week prior to class start date.  Call (910) 272-3604 for more information. 

COST:              $212.60 + $20.00 for Heart Saver Card = $232.60

Dates:              January 8, 2024 – May 14, 2024

Days:               Mondays, Tuesdays, and Thursdays

Times:             5:30 pm – 9:30 pm

Class Format:  Face-to-Face, Online, Labs, and Clinicals



The Medical Billing and Coding program prepares students for entry-level employment in medical billing and coding, patient encounters, scheduling appointments, handling patient files and other medical office business procedures in physicians’ offices, hospitals, insurance companies and a variety of settings. Program courses provide training in medical terminology, medical billing and coding concepts, and healthcare computer information systems. Students are introduced to coding healthcare services, electronic health records systems and processes for preparing and submitting of healthcare claims. Students are equipped to code diseases, surgeries and medical procedures for billing and collection utilizing ICD-10, CPT and HCPCS coding systems, to organize, analyze, and technically examine health insurance claims for reimbursement and rejected claims for resubmission. Students will explore HIPAA rules and regulations related to the privacy and security of patient information. Upon completion, the student will have the knowledge to sit for industry-recognized certifications.  For more information, please contact 910-272-3604.  Preregistration and payment are required one week prior to start date.

COST:      $180 + $5 Technology Fee + $2.00 Access Fee = $187.00

DATES:          October 10, 2023 – February 29, 2024

Days:               Mondays and Tuesdays

TIMES:           5:30 pm – 9:00 pm

Class Format:  Face-to-Face, Online, and Labs 

This course will focus on advanced medical coding and billing for Outpatient Services. Medical coding and billing professionals translate medical records into standardized codes used to bill patients and third-party payers such as insurance companies and Medicare. The comprehensive Medical Coding and Billing for Outpatient Services program will teach students to 1) Accurately assign and sequence ICD-10-CM diagnostic codes for inpatient, outpatient, and physician services according to the official coding guidelines. 2) Differentiate reimbursement systems for various programs, including private insurance and contracts, managed care, Medicare, Medicaid, Workers’ Compensation, and other disabilities. 3) Understand the difference between CPT, ICD, and HCPCS coding systems and identify their appropriate use in health records. 4) Describe the key elements of the Healthcare Insurance Portability and Accountability Act (HIPAA) and its impact on healthcare professionals, 5) Explain the differences between the Inpatient and Outpatient Prospective Payment Systems. Upon completion, the student will have the knowledge to sit for industry-recognized certifications.

COST: $180.00 + $2.00 (Access Fee) = $182.00

Dates:              February 5, 2024 – May 14, 2024

Days:               Mondays and Tuesdays

Times:             5:30 pm – 9:0 pm0

Class Format:  Face-to-Face, Online, and Labs

Continuing Education for Career Development