Robeson Community College
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Income Maintenance Case Worker

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Gain skills that will prepare you to work as an Income Maintenance Case Worker with the Department of Social Services

 This training is a two phase training consisting of 48 hours of training in each phase.  Phase I Intro to Human Services and Phase II Income Maintenance Case Worker.  Classes must be taken in order.

Phase I Introduction to Human Services – Training consists of

  • Entry-level soft skills required for Department of Social Services
  • Customer service
  • Basic computer and keyboarding skills
  • Interview tips and resume skills
  • NC FAST terminology and navigation
  • National Career Readiness Certificate through WorkKeys training
  • 48-hour class which meets Monday and Tuesday nights for three hours
  • HRD Fee Waiver available for those meeting eligibility criteria requirements.

Phase II Income Maintenance Case Worker – Training consists of

  • More in depth training in NC FAST system
  • Updating/changing demographics on individuals/families which can affect eligibility and services received
  • This is a second class at a cost of $125 – NO fee waiver available. Outside funding sources may be available.



Introduction to Human Services (Phase I)  Cost $125  HRD Fee Waiver Available for those meeting eligibility requirements.

     January 9, 2023 – March 6, 2023            Monday and Tuesday nights       5:30 pm to 8:30 pm  

            Total of 48 hours


Income Maintenance Case Worker               Cost $125 + $2.00 CAPS fee + 

     March 13, 2023 – May 9, 2023                   Monday and Tuesday nights      5:30 pm – 8:30 pm   

              Total of 48 hours


LOCATION:         Building 14, Room 1458A (for both classes)


Cost $125 for each class.

**FEE WAIVER available for those individuals meeting eligibility criteria for Phase I only. 


To register for this class, please click on the link above “Click Here to Register for Classes”.  For more information, please contact Jessica Revels (910) 272-3604 or Julie Baxley (910)272-3671.