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Programs of Study
Business Foundation Certificate
Business Administration – CTE Certificate
Resources
Faculty
Program Specific Links
Customer Service Certificate
Customer Service Certificate (C25120 CS)
Purpose
This certificate program is designed to provide individuals with entry-level competencies needed in retail, and hospitality industries, and general positions in business and other organizations. Positions available to holders of this certificate would be sales associate, client services representative, customer service associate, and front office administrator.
Program Curriculum
| 1st Year | ||||||
| FALL First Semester | ||||||
| Course | Title |
Class |
Lab |
Clinical |
Work |
Credit |
| CIS 110 | Intro to Computers | 2 | 2 | 0 | 0 | 3 |
| CSV 110 | Intro to Customer Service (2nd 8 weeks) | 3 | 0 | 0 | 0 | 3 |
| Semester Total | 5 | 2 | 0 | 0 | 6 | |
| SPRING Second Semester | ||||||
| Course | Title |
Class |
Lab |
Clinical |
Work |
Credit |
| BUS 270 | Professional Development | 3 | 0 | 0 | 0 | 3 |
| MKT 120 | Principles of Marketing | 3 | 0 | 0 | 0 | 3 |
| Semester Total | 6 | 0 | 0 | 0 | 6 | |
| Total Hours | 11 | 2 | 0 | 0 | 12 | |
